Customers & Community

Our priority services provide some extra help, assistance and reassurance for those who need it, including elderly and disabled people.

Learn what we’re doing to keep our customers informed and in control.

We’ve made 5 key promises that ensure we’ll deliver the performance you expect and deserve.

We’re doing everything to keep your data safe, including adhering to all Data Protection Laws, including EU GDPR.

Find out how smart meters are helping to transform the way we use energy, helping us all to make smarter and more sustainable energy choices.

At National Grid, we are committed to doing the right thing, delivering social and environmental value for our colleagues, customers and wider society

We’re committed to delivering our essential services as efficiently as possible, learn how here.

We’re bound by OFGEM to meet guaranteed standards of service. Find out what they are and what we’re doing here.

Quickly find out your electricity supplier and Meter Point Administration Number (MPAN) here.

Our customer service guide contains our statement for the arrangement of access to premises. 

We are making site visits easier with our virtual service: 'Streem'. 

Read about how we’re working with our communities to cut the cost of buying, managing and generating energy to become as efficient as possible. 

We recognise our responsibility to operate in a way that minimises our impact on the environment.

We support local community organisations, raising money to help them continue their life changing work.

We strive to keep you, your family and anyone who comes into contact with our services as safe as possible.

Learn some simple ways you can cut energy usage and save money on your bills.

We’ve created a fund dedicated to helping local communities affected by fuel poverty.

Help shape our future by getting involved in our stakeholder engagement programme.

Discover how we’ve performed in all key categories, including health and safety and reliability.

Customer engagement is a core part of our commitment to improving our connection services.

Read our Business Plan to understand how we see the future of power distribution and how we’re going to achieve it.

Our Customer Engagement group provides independent and impartial guidance on our plans and proposals. Learn about it, including how you can get involved.

Our customers pay for all we do so have a right to expect a high standard of service and have confidence that we are delivering.

View our accounts and understand how we’re delivering value for money for every pound we spend on power distribution.

We want our customers to know who we are and what we do.