Priority Services Hub

We’ve signed up to the PSR Promise, a commitment by all energy companies in England, Wales and Scotland to keep your personal data safe and secure.

Learn how our referral partners help us to identify hard-to-reach customers who require some extra support.

Our first Annual Vulnerably Report of the RIIO-ED2 regulatory period sets out how we are meeting the commitments we’ve made to our customers – especially those registered on our PSR

We’ve created a series of animations and videos explaining what our Priority Services Register is and how it works.

If we’ve asked you to update your details, then here’s where you need to go.

We believe everyone should enjoy a warm and happy home, so we’re doing more to support our customers and fight fuel poverty.

We use detailed data to help us target and reach vulnerable customers. See how technology is transforming how we care for our customers.