Priority Services Register Promise

All UK energy companies and suppliers have signed up to the Priority Services Register Promise, an agreement that we’ll work together to support vulnerable people. We’re proud to be a part of it.

Here’s what you need to know about the PSR Promise.

What is the Priority Services Register?

The Priority Services Register (PSR) provides extra help and additional support during a power cut for elderly, very ill or disabled people, or those who rely on power for medical equipment. 

All energy companies, including gas and electricity companies, and network suppliers who deliver the power, work together to care for customers who need some extra help and support.

You can learn more about what the PSR is and how you can register here.

What is the PSR promise?

The PSR Promise is a commitment that we’ll protect your data while keeping you safe. The promise is made by all participating energy companies in England, Wales and Scotland. 

As part of the promise, we agree that we’ll only share information about you with other energy and utility companies and trusted partners (including charities such as the British Red Cross) who will work to protect you.

This ensures you receive access to extra support in a power cut, for example.

Data protection guarantee

Your data is always safe with us. We will always follow privacy laws and guarantee your information will never be used for marketing.

We may contact you at certain times to check the details we have are up-to-date. 

You’ll need to tell us if anything has changed, including if you move home. If you don’t want to be on the PSR anymore, just let us know, and we’ll remove your name from the list.

You can view our PSR Privacy Policy here. 

We are proactively working with water companies to save you registering with them too

Water companies offer similar support for customers in vulnerable situations. Where possible we will register you for their Priority Services. 

Bristol Water 

Bristol Water customers can join the Customer Care Plus register, a free service that provides extra care and support if the water supply is cut off.

You can find more information on the Bristol Water Priority Services here.

Wessex Water 

Wessex Water provides water and sewerage services to households and businesses across the southwest of England, including Dorset, Somerset, Bristol, most of Wiltshire and parts of Gloucestershire and Hampshire. 

You can find out more information on the Wessex Water Priority Services here. 

South West Water 

South West Water provides water and sewerage services to households and businesses throughout Cornwall and Devon and in some areas of Dorset and Somerset.

You can find out more information on the South West Water Priority Services here.

Dwr Cymru Welsh Water 

Dwr Cymru Welsh Water serves customers in most of Wales and parts of England, including Herefordshire.  

You can find out more information on the Dwr Cymru Welsh Water Priority Services here.

Anglian Water 

Anglian Water supplies water and water recycling services to more than six million homes and businesses in the east of England. 

You can find out more information on the Anglian Water Priority Services here.

Severn Trent Water 

Severn Trent Water provides water and sewerage services to households and businesses across the heart of the UK. 

You can find out more information on the Severn Trent Water Priority Services here.

South Staffs Water 

South Staffs Water provides drinking water to households and businesses across the West Midlands, South Staffordshire, South Derbyshire, North Warwickshire and North Worcestershire. 

You can find out more information on the South Staffs Priority Services here.