DSO Performance Metrics
In Spring 2024, we shared our annual targets for our key performance indicators (KPIs). These KPIs were developed to show how we are delivering against the commitments made in our DSO Strategic Action Plan.
NGED’s DSO commits to:
- Transparency: We will publish quarterly summaries of our performance against our KPIs on our website. This is to enhance transparency and invite external feedback from stakeholders to improve performance.
- Stakeholder Engagement: We will actively engage with stakeholders to refine and improve these measures over the next two-years, ensuring they are still relevant to our stakeholder’s priorities.
- Internal Monitoring: We will conduct monthly internal reviews of our performance to drive continuous improvement and to maximise consumer benefits.
If you have any feedback on these measures, please contact us at nged.dso@nationalgrid.com