Customer Charter success
We have been awarded the Louder than Words Charter Mark from Action on Hearing Loss (AOHL), the national charity for people with deafness or hearing loss.
It is the sixth consecutive year that we have achieved the nationally recognised accreditation, which recognises organisations that provide excellent levels of service and accessibility for customers and employees who are deaf or hard of hearing.
To achieve the accolade, businesses must satisfy ten quality standards, and by doing so, they ensure that they are meeting the requirements of the Disability Discrimination and the Human Rights Acts.
AOHL’s Commercial Services Marketing Manager, Edward Rex said they were delighted to award the Charter Mark to us.
“This is now the sixth year that the business has achieved the accolade, which really demonstrates its commitment to improve and offer excellent levels of service and accessibility for customers and employees with hearing loss.”
Corporate Communication Manager, Paul Bishop said: “Providing world class levels of customer service is vital to the way WPD does business, which is why we are committed to meeting the rigorous standards set by AOHL.
“As part of their training regime, our customer contact centre staff receive specialist training on how to communicate with customers who may have communication difficulties. So this accolade reflects our commitment to customers and staff alike.”
Contact Centre Advisors from the Priority Service Register Team: (back row) Nick Lloyd & Emma Turner; (front row), Sara Dawes & Abigail Howes.
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