Storm Imogen batters region
Strong winds and torrential rainfall battered the South West of England and South Wales on Monday causing disruption to power supplies as Storm Imogen brought in winds of up to 80mph.
We dealt with 1,400 incidents and restored power to over 96,000 properties in the 24 hours from Monday morning.
“Following advanced weather predictions, we were prepared for its impact,” said a WPD spokesman. Teams from South Wales, West Midlands and East Midlands arrived in the South West on Monday evening, which was the worst affected area, to assist with the final restorations and repairs.
“Extra customer service staff were also on hand to advise customers, answering almost 21,000 calls in an average of around two seconds per call, while also proactively making contact with over 1,000 vulnerable customers on our Priority Service Register.
“Our website also came into its own handling over 113,000 visits – the vast majority to access the live power cut information available on our outages map. Updates were also provided via our Twitter account@wpduk.”
WPD’s Helicopter Unit was also busy once the weather had eased, deploying craft to locate network damage in the north Devon and Cornwall areas, and helping to speed up repairs and power restoration times.
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