news

Our unparalleled customer engagement and support for vulnerable customers has been recognised at the 2023 international Engage Awards, which were announced...

A new digital service that can resolve power cuts by using customers’ own smartphones to diagnose the cause of the interruption will speed up decarbonisation...

The launch of our new reporting tool ClearViewConnect will make the connections pipeline clearer, simpler and faster for customers, speeding up the connectio...

A pioneering innovation project to analyse the impact of the pandemic and cost of living crisis on customers’ energy behaviours is now helping to formulate a...

We’re part of an industry-wide plan to accelerate the connection of up to 20GW of clean energy projects in collaboration with the wider National Grid group. ...

Innovative smart energy action plans set to be rolled out this winter were a key focus when our President Cordi O’Hara paid a visit to long-standing partne...