National Grid - Severe Weather Claim Form

If you wish to contact us regarding a complaint or query relating to financial losses, (outside the Standards of performance payment process) for example i.e. Freezer losses, hot food provisions, financial loss or damage Please complete the below form.

Disclaimer

Please note, in respect of claims for financial loss as a result of Storm Darragh, we advise that by completing this form, it does not automatically entitle you to payment. We confirm that liability investigations are required and a response will be provided to you. We aim to do so within 10 working days, however this timescale may be impacted due to the Storm. Correspondence is usually by email or letter to allow our Contact Centre lines to remain open for Customers reporting outages.

Name (required)

Telephone (required)

Address (property affected) (required)

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Postcode (required)

Is the Correspondence Address the same as the above address? (required)

Yes

Correspondence Address (required)

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Postcode (required)

Email Address

MPAN number (if known) and/or Meter serial number (if known)

MPAN is on your electricity or dual fuel bill, usually in a box marked 'Supply Number'. It's 21 digits long and begins with 'S'. You'll only need the last 12 or 13 digits.

Are you registered on the Priority Services Register?

Yes

If you'd like to register please visit our registration page here.

Is your query related to the recent storm?

Yes

Is your query related to Freezer food/hot food provisions/financial loss as a result of this storm?

Yes

Is your query related to a complaint relating to network performance as a result of this storm?

Yes

Claim/complaint details (250 max)

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Attachments

You may submit up to 5 document(s).

Please choose a file ...

In the event a payment is made, please provide the following information. Please note due to GDPR, we do not ask for bank details and provide payment by way of cheque.

Payee Name (required)

Postal Address (required)

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Postcode (required)

Your enquiry has been submitted and will be reviewed at the earliest opportunity. We kindly request revisit our website for regular updates on our response times. Alternatively, should you wish to talk to an agent, please call 150.

Severe Weather Claim form