Get switched on and ready

You can report a power cut quickly by using our online form. 

Spending a few minutes reading this leaflet now could make a future power cut a lot less stressful.

Our first priority is the safety of you and your loved ones. 

Get information on what to do and who to speak to if you have a power cut. 

Our Priority Services Register (PSR) provides extra help and support during a power cut for anyone that relies on electricity. 

Take a look at our Easy Read document which explains how to get ready for a power cut or emergency. 

A text message is the quickest way we can get information to you; make sure we have your most up to date mobile number on our PSR records.

There are many ways to improve your homes energy efficiency and cut your energy bills. 

We have worked with key industry partners to provide information about the support that is available for rising energy bills.

Everything you need to know about our customer services in one handy guide. 

We aim to deliver exceptional customer service and work to an agreed set of standards.