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Vulnerable Customers Getting Extra Support

Customers needing extra support during a power cut are getting it according to our latest figures.   In November alone, over 14,000 vulnerable customers o...

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Flexible Power acts on customer feedback

Flexible Power customers said they needed better visibility of benefits and clearer signposting of requirements both now and in the future and the team has...

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Are you Winter Ready?

The colder, darker nights are a reminder to people of simple ways to be ready in case of power cuts this winter. As we enter December, we have issued some s...

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Light up safely this Christmas

With the festive season approaching, we are urging people across the Midlands, the South West and South Wales to light up safely.   We deliver electricit...

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CEG Members sought

We are looking for expert members to join our new Customer Engagement Group (CEG). Our regulator, Ofgem, requires all distribution network operators to set ...

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Panel chair appointed

We have appointed Duncan McCombie, Chief Executive of the multi award winning fuel poverty business, YES Energy Solutions CIC, as the Chair of our Customer E...

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